PROJECT 1: 5 STEPS PROCESS

3.1 Description of project and screenshot 

Now, I will discuss about the first project that I had been assigned during my industry training session. The first process is that the call operators will assists any calls from the customers and record down all the product that the customer want to order. The call operators will record down the order manually in which we called as “packing order list”.

Figure B1.1: Packing Order List

After recording down the order, the call operators will then transfer all the recorded information into the system which the system will be used by the entire company. The information will be recorded in Packing Orders.

Figure B1.2: Packing Orders

The next process is my department job where the supervisor of the store department will print out the list of product that had been ordered by the customer. Once we had the list, we are required to find out the location of the product and ensure the quantity is enough to be shipment. If the product is not enough, the quantity of product to be shipment will be reduced.

Figure B1.3: Printer for print order list

Figure B1.4: Printed order list for store usage

Then, when the product had been found and the quantity is enough to be shipped, we will transfer the product out from their location and place it on the pallet. Once the product had been arranged well on the pallet, we will wrap it to prevent the product from falling down or get wet.

Figure B1.5: Product been arrange on the pallet

Once the product had been arranged on the pallet that shows that the product is ready to be shipment. Other than that, some of the company will make order much earlier because of afraid the companies will have not enough of product to supply for them

Figure B1.6: Advance preparation for shipment product

3.2 Roles and responsibilities

The overall process and operation in the HSH is based on the efficiency concept to achieve the customer’s satisfaction. In this process, service advisor plays an important role. Service advisor is responsible to be in charge on the request from customer and responsible to give customer the best quality service. Service Advisors are encouraged to serve the customer in the quality talk and ensure the customer’s vehicle situation whether any crash or damage product won’t have any defect on it before reach customer destination. The personality of customer must be fully protected by every employee, thus, should keep all the customer information in the system and only authorized person are allow to use the information only. The store supervisor also playing an important role. He need to arrange the job to the store keeper as soon as possible when the new order list had reach. He also must ensure the product that are going to be shipped is correct and no mistake are allowed to occur during the shipment process.